180-Day Money-Back Guarantee

Our Promise to You

If for any reason — or no reason at all — you're not completely satisfied with FitCafe, simply return it within 180 days of your purchase for a full refund. No questions asked. No hoops to jump through.

We believe in giving you real time to experience FitCafe and decide if it's right for you. Six months. That's how confident we are that FitCafe can become a valued part of your morning routine.

How to Request a Refund

Requesting a refund is simple:

1. Contact Us: Email our customer support team at support@fitcafecoffee.com with your order number and reason for return (optional).
2. Return the Product: We'll provide you with a prepaid return shipping label. Simply pack the product(s) securely and drop off at any authorized shipping location.
3. Receive Your Refund: Once we receive and inspect your return, we'll process your full refund within 5-7 business days. The refund will be issued to your original payment method.

What's Covered

Our 180-day guarantee covers:

• Full refund of product purchase price
• Empty bottles accepted (you don't need to return full bottles)
• Any reason for return accepted
• Both first-time and repeat customers

What's Not Covered

The following are not covered under the guarantee:

• Shipping costs for original delivery (unless error was on our end)
• Products purchased from unauthorized third-party sellers
• Products that have been tampered with or altered

Refund Timeline

Once we receive your returned product:

• Inspection: 1-2 business days
• Refund Processing: 5-7 business days
• Bank Processing: 3-5 business days (varies by bank)

Total time from receipt to refund appearing in your account: approximately 10-15 business days.

Exchanges

If you'd like to exchange your product for a different package size or quantity, please contact our customer support team. We're happy to help you find the right option for your needs.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@fitcafecoffee.com. We'll send you a replacement at no charge, and you won't need to return the defective item.

Questions?

Our customer support team is here to help. If you have any questions about our refund policy or return process, please don't hesitate to reach out:

Email: support@fitcafecoffee.com
Response Time: Within 24-48 hours